Terms and conditions for the purchase and use of vouchers of
Travel Charme Hotel GmbH & Co. KG, as of: März 2024

1. Area of applicability
These terms and conditions of business shall apply to vouchers which are purchased on the Internet pages of Travel Charme Hotel GmbH & Co. KG. The sales agreement concerning the voucher shall come into existence between the purchaser (hereinafter referred to as “Buyer”) and Travel Charme Hotel GmbH & Co. KG (hereinafter referred to as “TCH”). These general terms and conditions of business shall not apply to vouchers which the customer purchases at reception in one of the Travel Charme Hotels & Resorts or the Urban Nature, St. Peter-Ording. In such a case, the Customer shall conclude a contract with the respective hotel company.

2. Types of voucher
The Buyer can choose between value vouchers and service vouchers. When purchasing a value voucher, the Buyer is free to choose an amount from a minimum value of 25.00 EUR. The holder of the voucher can use it to pay for gastronomy and lodging services of his or her choice, as well as for parking charges of the hotel, goods, further services provided by the hotel or spa facilities. It is not possible to use the vouchers for products which contain third party services. Service vouchers relate to a defined service package and can only be used for payment of the defined services.

3. Shipping/printing
Vouchers can be printed out or sent by post. In case of sending by post, there is a shipping and processing fee of 7,50 EUR. In case of shipping to abroad, the Buyer shall pay any taxes and/or customs duties. Sending by post is not an object of service. TCH shall only be responsible for the timely and proper delivery of the goods to the shipping company and shall not be responsible for delays caused by the transportation company.

Downloading for printing out takes place as a PDF document. The Buyer needs suitable software for the display (for example Adobe Acrobat Reader). The Customer shall be responsible for ensuring that the requirements for printing out are present and that the printing out takes place correctly and in a readable form. Illegible vouchers cannot be redeemed.

3. Taking effect of the contract
The option of ordering vouchers on our Internet page shall not represent a contractual offer, rather merely an invitation to the Buyer to submit an offer. By clicking on the “buy now” button, the Buyer is submitting a binding offer. In case of sending of the voucher by post, TCH shall accept this with receipt of an order confirmation, or, should this not be received, at the time of receipt of the voucher. In case that the voucher is printed out, the contract shall come into existence by means of TCH providing a link for the download.

4. Redemption
When redeeming the voucher, a contract shall come into existence with the respective hotel company in respect of the selected services. TCH shall not incur liability for the provision of the said services. In case of partial redemption of the voucher, the remaining value shall continue to be credited. Payment in cash of the voucher or payment of the remaining value are not possible.

5. Period of validity
Value vouchers shall be valid to the end of the third calendar year following the date of issue. Service vouchers are valid for one year following the date of issue. Following the expiry of the year, these can be exchanged for a value voucher by the end of the third calendar year following the issue of the voucher, whose value corresponds to the purchase price of the voucher. This value voucher shall be valid to the end of the third calendar year following the date of issue of the original service voucher.

6. Passing on/abuse
Vouchers may only be passed on without payment. Selling, in particular on the Internet, is prohibited. The Buyer shall ensure that the voucher is not abused by a third party (for example by copying, alteration or unauthorised printing out).

7. Right of revocation
Consumers have the right of revocation within fourteen days in case of conclusion of a remote sales contract. A consumer is any natural person who concludes a contract for a purpose which cannot be primarily attributed to their commercial or self employed professional activities (§ 13 of the German Civil Code - BGB). A remote sales contract shall be present if the contract is concluded in exclusive use of remote communication methods, in particular by letter, telephone, email or fax, or over the Internet.


Notification concerning revocation

Right of revocation
Consumers have the right to revoke the contract within fourteen days without the giving of reasons.

The deadline for revocation shall be fourteen days from which the Buyer or a third party nominated by him who is not the carrier has/have taken possession of the vouchers. Should this concern a contract in respect of more than one voucher which the Buyer has ordered within the framework of a single order and which are delivered separately, the deadline for revocation shall be fourteen days from which the Buyer or a third party nominated by him or he who is not the carrier has/have taken possession of the final voucher.

In order to exercise the right of revocation, the Buyer must inform

Travel Charme Hotel GmbH & Co. KG
Budapester Straße 10 - D-10787 Berlin - GERMANY
Telephone +49 (0) 30 / 42 43 96 - 0
Fax: +49 (0) 30 / 42 43 96 - 96
E-Mail: info@travelcharme.com

of the decision to revoke this contract by means of a form-free but clear declaration (for example letter sent by post, fax or email). For this purpose, there is the option of using the attached sample revocation form.

In order to comply with the deadline for revocation, it shall suffice that the Buyer sends the notification concerning the exercising of the right of revocation prior to expiry of the deadline.

Consequences of revocation
Should the Buyer revoke this contract, TCH shall return all payments received from the Buyer, including the delivery costs (with the exception of additional costs which are due to the Buyer having chosen a method of delivery other than the cheapest form of standard delivery offered by TCH) within fourteen days of the date on which the notification of the revocation of this contract was received by TCH. For this repayment, TCH shall use the same payment method which the Buyer used during the original transaction, unless expressly agreed otherwise with the Buyer.

The Buyer shall immediately return or handover the purchased vouchers and in all cases at the latest within fourteen days of the day on which the Buyer notifies TCH of the revocation of this contract. The deadline shall be complied with if the Buyer sends the goods prior to the expiry of fourteen days. The Buyer shall bear the direct costs of the return.

You shall only be responsible for any loss in value if the said loss in value is due to use of the products on your part which goes beyond the extent necessary to check the quality, properties and function of the goods.


SAMPLE REVOCATION FORM

Should you wish to revoke the contract, please fill in this form and send it back to:

Travel Charme Hotel GmbH & Co. KG
Budapester Straße 10 - D-10787 Berlin - GERMANY
Telephone +49 (0) 30 / 42 43 96 - 0
Fax: +49 (0) 30 / 42 43 96 - 96
E-Mail: info@travelcharme.com

I/we (*) hereby revoke the contract concerning the purchase of the following voucher(s) (*) concluded by me/us (*):

Ordered on (*) / received on (*):

Name of the Buyer(s):

Address of the Buyer(s):

(If available, please state the purchase or order number; however this shall not affect the validity of the revocation):


Signature of the Buyer(s) - only in case of paper notification.

Date:

_______________


(*) Please delete as appropriate.